Senior Customer Service Rep. - Senior Customer Service Representative HealthExtras Employee Review

Pay above average for Customer Service Reps, Offer up to $150 towards your car note( if gas efficient), Tuition Reimbursement, Marriage Bonus, Incentives

WorkForce sets your schedule by seniority, Ridiculous Goals set for reps. Must comply with Average Hold Time, Average Call Time, if over the set standard you go onto a progressive plan. Also unrealistic time off. If not approved by Workforce, you have to call out. Which then counts against you when reviews and promotions come around.

1) Exposure to management 2) Work-life balance 3)Friendly people

1)The company tends to reward employees based on the length of employment not skills, qualifications or contributions. 2)Due to the industry there is a lot of secrecy and employees rarely get to see the big picture of how the company operates/generates revenue. 3)Communication breakdown between departments.