All managers , Upper and Lower need to be fired. They have no clue how to manage people. If you read all the reviews, most of the problems are management. If anyone at HPONE can read, fire them all. They are the worst. This place would be great to work at if they hired real talent and actually help agents grow, but that is not on their to do list!. No room to move up. Bad leads, Unrealistic goals, Worst QA ever. They set you up to fail. BEN! I hope you read this!!