Pros
Literally zero pros exist here.
Cons
I worked as a nurse care navigator at HealthSnap, and this is not nursing. This is a sales and call center job dressed up as healthcare. You are not measured on patient outcomes. You are measured on how many calls you make, how long you keep people on the phone, and how many minutes you can log for billing. Expect 20 plus calls a day, around two hours of talk time, and 350 to 400 minutes logged whether patients answer or not. You will call the same patients five to six times a month, for months, with no response, and still be expected to keep calling. When they finally answer, they tell you they only have a few minutes, and you are still pushed to drag the call out just to hit metrics. That is not care. It is harassment. The alerts system alone proves how broken this is. Patients alert every single day for predictable, clinically obvious reasons. A patient on a diuretic is going to lose and gain weight. That is basic nursing knowledge. It does not matter. You still have to call every single time or get flagged. Heart rate of 50 but the system flags under 51? You call. Multiple alerts in one day? You call multiple times. You cannot adjust parameters, you cannot apply judgment, and you cannot document your way out of it. You just keep calling like a robot. You are expected to constantly check alerts, even if you are already on a call, but you also cannot stay on calls too long. You cannot have short calls either. You are set up to fail no matter what. Respect the patient’s time and you miss metrics. Hit your metrics and you ignore the patient. Either way, you are the one getting scrutinized. You cannot use your nursing knowledge. You cannot use outside resources. Don't let them lie and say they have resources, SOP's, etc- a toddler can do a better job than this company. You cannot even give basic, common sense guidance unless it fits their script. What script might you ask? I still don't know. Management doesn't even know. Goals have to be written in a rigid, formulaic way even when the situation is unique or you only have a few minutes. So again, why hire LPNs at all? This job could be done by someone with a high school diploma reading off a script. A script that doesn't exist, but nurses somehow are expected to magically know what is 'approved' or not. The numbers are misleading and make no sense. “Active patients” include people who have not answered in months or have explicitly said they do not want to be contacted but were never unenrolled. That inflates everything and makes the dashboards look impressive when they are not real. You cannot see your actual performance, retention, or closures, and when you ask questions, you do not get answers. It is deliberate. Communication is a joke. If you need help or ask a question, you wait, or you get ignored. But if someone messages you, you are expected to respond immediately or it becomes a problem. The double standard is constant and obvious. Oh, and standardization- this does NOT exist. Expectations, training, recourses, etc. None of it. Teams do what they want and how they want. They laid off nurses, nursing supervisors, nurse trainers, and preceptors. Not underperformers. The people who actually knew what they were doing. The people who cared about patient care and had experience. Then they turn around and keep hiring. So now you have fewer competent people and more undertrained staff trying to figure it out in a system that already makes no sense. It is clear they do not want knowledgeable staff. They want compliance. Zero pushback or questions. Zero integrity. Turnover is insane. They do not even ask for references when hiring, which should be a red flag on its own. They need bodies, not experience, because people do not stay. The company itself does not feel stable. Nothing about the way it operates makes sense. They keep onboarding facilities and hiring while laying people off. They send out equipment like MacBooks, monitors, keyboards, and headsets, let people keep most of it, and then make other decisions that scream financial instability. Their investors pulled out. Let that alone be a warning sign! It does not add up. This is a company burning through money while trying to look like it is growing. The workload is unrealistic 100%. If someone is out, their work gets dumped onto you, but you cannot go over your scheduled time without being flagged. PTO is about 1.5 hours per pay period, paid twice a month, which is a joke for the level of stress. Taking time off hurts your metrics anyway, so you are punished for using it. And the positive reviews? Take them with a grain of salt. They do not reflect what it is actually like to work here. Those are from bots and management. This is not patient-centered care. This is volume, billing, and optics. Patients are numbers. Nurses are call center workers. If you actually want to practice nursing, do not work here.