Not worth the stress - Customer Success Manager(CSM) HiBob Employee Review

1.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The office is nice Good swag The People & Culture team organise good events

Cons

Poor work life balance with lots of employees at burnout, which is ignored by management. comp & bens are not good compared with other similar companies, salary reviews and increases also poor. Opportunity for development, promotion and progression is very unfair and unclear. It's not uncommon to recieve emails that a person has left with immediate effect, with no explanation or obvious reasons which really affects moral of teams and faith in management. Does little to support employees with health issues, disabilities or neurodiversity. Little to now autonimy in your work Teams have little faith in decisions made by team leads and management. The reviews on here can't always be trusted as new hires have to leave a review as part of the onboarding, and when bad reviews appear the sales teams add positive reviews so it doesn't affect opportunities.

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HiBob Response
1mo
Thank you for sharing this. We'd rather hear it than not. We're proud of what we're building at HiBob, and we know that rapid growth can create tension between ambition and day-to-day experience. That's not something we dismiss. Where we'd push back gently is on the idea that these challenges are ignored. We invest in people programs, mental health support, and progression frameworks, and we're continuously improving them. That said, we know those efforts don't always land equally for everyone, and if your experience has felt unsupported, particularly around health or neurodiversity, that matters to us, and we want to understand it better. So we'd genuinely welcome a direct conversation - if you're open to it, please reach out to your local People team. We would also like to believe that the employee reviews of working at HiBob on Glassdoor are trustworthy and a fair reflection of life in the organization. We do not force anyone to leave a review, and no Bobber should feel coerced into writing one they do not wish to write. Leaving a review on the platform is always entirely optional. As is good practice for generating engagement on Glassdoor, we regularly encourage all of our people to leave anonymous feedback and details of their genuine, real-life experience with us on the platform at various stages of their career journey. This is done in a bid to be as transparent as possible with future candidates about the employee experience at HiBob. We do not know which of our employees has left a company review on Glassdoor - they are always 100% anonymous, and we do not track this in any way, shape, or form. Leaving a review, either positive or negative, has absolutely no impact on the employment status of any Bobber.

Explore other reviews about HiBob

5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Does Glassdoor have a character limit? Honestly, this is the best company to work at. The people are absolutely incredible. Super smart and supportive, it’s a great combo. I love our office lunches, perks (gym/wellness stipend for example) and just overall good vibes. Product is massive so definitely know that there’s more to learn everyday. That’s the beauty though, it’ll never be boring.

Cons

No cons - more like suggestion. Bigger office so we can come in more!

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HiBob Response
3d
Wow, thank you for this amazing review! We’re so happy to hear that you’re enjoying the people, culture, office lunches, perks, and overall vibe at HiBob. Creating an environment where smart, supportive people can do great work together is something we care deeply about. We also love your point about the product — there’s always more to learn, and that’s what keeps things exciting. And noted on the bigger office suggestion. We love that you want to come in more! Thanks again for being part of the Bob journey.
2.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote environment with a lot of flexibility. Most people across the organization are genuinely kind, collaborative, and supportive to work with.

Cons

There is a continued narrative around an upcoming IPO that does not feel grounded in current market realities, especially given broader trends where even much larger, much more established companies are holding off. Stop saying it is coming...it's likely not for a very long time if ever. The product was USED TO BE highly differentiated, but the HRIS space has become much more competitive and many alternatives now offer similar or better capabilities. In the U.S. market specifically, some of the company’s core messaging around culture and DEI does not resonate as strongly with buyers as it may have in the past. Things have shifted here and companies are not focused on this anymore. Payroll was highly anticipated but has not met expectations, and its limited adoption has made it harder to position as a strength in sales cycles. Even HiBob doesn't use it's own payroll to pay our employees. From a go-to-market perspective, there are challenges in selling upmarket. The brand and product positioning is not aligned with enterprise expectations, which creates additional friction in longer, more complex sales cycles. Leadership tends to stay optimistic about these dynamics but could benefit from more direct acknowledgment of market feedback and competitive realities. It's not working in the US at all. It never really has.

4
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HiBob Response
2mo
Thank you for taking the time to share such detailed feedback. We’re glad to hear that you value the flexibility of our remote working arrangements and the collaborative culture we encourage across the organization. Regarding the US market, it's true that there has been a major shift. However, the US remains one of our largest growth opportunities and we're ensuring a better product-market fit as we aim to scale. Our messaging is evolving to better reflect this. We appreciate the honest perspective on payroll, positioning, and the competitive outlook. These are areas we evaluate on a regular basis, and we're actively working on a more defined proposition and greater brand awareness. Finally, we're unable to use our own Payroll product to ensure the confidentiality of our employees' data. This is best practice amongst payroll organizations.
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