Overall good - Customer Service Engineer Hoffmann Group Employee Review

Good benefits, nice people, vacation

Long hours and too traditional

Pay, paid time off and the tools are above average

-Management nightmare with zero real support from home office in Germany to non-management employees in the U.S. -Policy and procedure always trumps customer service. -Nepotism -People with the least skills but loudest voice gets favoritism -Not a single manager comes from a major tooling distributor and only want employees with experience to "keep your head down" and "do as you're told". -Home office in Germany is not willing to do things or make changes to compete with local, U.S. suppliers. -Highly outdated and overly complicated database/order entry -Compared to other competitors, Hoffmann is much slower, a lot more expensive for similar items and places little value on it's customer's concerns putting stress on sales staff. -Anyone in sales will be treated as a 2nd class citizen behind any other department and virtually have zero voice. -It's more important to figure out who's fault things are first than finding ways to hurry and fix issues for the customer.