The owner is emotionally abusive to both employees and clients. - Community Relations Manager Home Instead Employee Review

1.0
11 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Helping our senior community. Providing education to families and healthcare providers while connecting to clients and referral providers. The majority of this staff was helpful and fun to work with.

Cons

Owners and certain staff members are very unprofessional. Very limited benefits are offered. Owner brings dog to work every day which at times the dog growls and barks at people. The pay scale for the care givers is too low. Owner lies about many things in relation to services and practices.

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Home Instead Response
7y
This was a case where grace was extended to a potential employee that shouldn't have been hired. They were hired as a Marketer and couldn't bring in business. The unprofessional-ism was holding her accountable for her lack of performance. We have been in business for ten years. We have a great staff and wonderful CAREGivers. We are always looking for good employee please don't let this disgruntled person sway you from talking to us. We have client and Caregivers that have been with us for 8-9 years of the ten we have been in business. I think that speaks highly about how we treat our employees and clients

Explore other reviews about Home Instead

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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