RIDICULOUS - Home Health Aide Home Instead Employee Review

1.0
28 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Becoming a home health aide quickly and gaining a lot of people experience.

Cons

Where to begin...? First off, this company advertised you could “make your own schedule.” Most of the people hired have another job at nursing homes and were just getting this job because they wanted to be able to pick up extra shifts. Then, at orientation they tell you you must work weekends and any other shifts they ask you to take. They also advertise that they have insurance and pay your gas mileage that you use while running errands for your clients. More lies.. For whatever reason this company thinks it’s okay to advertise complete lies. They do inform you at your interview that you will have to pay $75 for your background check. But then at orientation they give you a list of other things that will be coming out of your paycheck. Random charges such as “sexual predator check, drivers license check, etc.” So that’s another $100 taken out of your next paycheck. Do background checks not check for those things already?? You will be forced to take shifts that are not in your availability. All day, everyday they will send everyone threatening texts. If someone quits or calls in sick it then because your responsibility to cover their shift or you will be “reported to HR.” Also, they regularly remind you that if you don’t go to a shift or you leave if a client becomes violet that you will be put on the “elder abuse list.” At orientation they tell you that you will be with someone when they first introduce you to your clients. That never happened for me. I was just on my own every single time. Although, I did hear that they did that for one of the other new workers. Just not me. When there are emergencies that happen with your clients, such as, an irate Alzheimer’s patient and you call the office for help (that’s what they tell you to do in orientation) the office will not help you or give advice. They just tell you that you can’t leave or you will be put on the “elder abuse list.” So prepare to learn how to deal with extremely uncomfortable situations that you may not know how to deal with. Also, they tell you that you will be given all the information about your client so you know what to prepare for. But some of the care plans look like they were written in 30 seconds and doesn’t even explain what the client has problems with or what you need to be helping them with. Lastly, my first paycheck was shorted $484. I guess that what because they took out all the fees and unexpected charges. This company has an unbelievably high turn over rate and there is obviously a reason. That why you will be getting texts all day and even in the middle of the night to cover someone else’s shifts. This job sounded great and i was proud of the work i did. But, we are so under appreciated and underpaid that it’s sad. The senior workers told me that it used to be a good company until the new owners took over. You will see the owner in the office but they won’t even acknowledge you or introduce themselves to you. I think that says a lot. I’m not some bitter person who made these things up. This was 100% accurate and I think people deserve to know the truth so they don’t waste their time with this job and get a job that they can actually pay their bills with.

Explore other reviews about Home Instead

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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