Pros
As an experienced Claims Team Manager I have recently joined the team under the new OM Vicky. I have to say this is the first time I have felt valued, and felt as though I belong to a team. Our OM comes into Team meetings, has 1-2-1 with any member of staff including those across any team. We have been given really motivation and competitive edge to how we deliver SLA’s and only focus on a few metrics across the team, which enable us to meet the metrics very easily. As Team managers everyone has a lead area, which means we are working really closely together as a wider team, and have each other’s backs when we need a lift. Teams are feeling great, and everyone feels equally respected and valued across agents and other managers. Thai is a great time to join HomeServe.
Cons
My only cons are that all the OMs and Team Managers are not consistent and need to look at what is working and emulate it. This isn’t meant in a nasty way to other OMs but perception speaks volumes.
