19 Feb 2019
HomeServe USA Response
7yThanks for sharing your feedback about your experience at HomeServe. You indicated you’ve been with HomeServe for more than three years, so you’ve undoubtedly had the chance to learn quite a bit about our company, culture and growth. The latter two things – culture and growth – are among the key drivers of our company’s 15+ years of success in the U.S. You’ve likely seen that as we grow, we’re not afraid to try new things; most times we have hits, but sometimes we have misses. We’re proud to own both. That’s part of our rationale for changing direction or adjusting strategy when it’s needed. It also provides opportunities to set a new course and test new ideas. We’re a mature 15 years old, but we still have the spirit of a startup.
What’s important is that you’re still here with us at HomeServe. You’re invested in us, and we’re invested in you. You have ideas. You have concerns. Both are valid, and you have options for dealing with them. You can share them with your manager, division head, anyone on the leadership team or HR. Doors and ears are open when you’re ready to talk either openly or in confidence.