Working - Customer Service Representative HonorHealth Employee Review

very kind staff. understanding people who want to create an environment for patients to thrive

sometimes stressful but still very rewarding if you remember why you're there.

Reasonable workload at most facilities, some more than others. Supportive hospital (and some outpatient clinic) management. Most of the staff get along pretty well. The best training processes for students and new grads you will find in the state of Arizona in my opinion to jumpstart a career and prepare you to work anywhere.

A physician-first top heavy culture, where the system is structured to prioritize physician and upper management authority, preferences, and protection above other departments (like nursing, imaging, RTs), even when it creates operational strain or safety concerns. It is apparent how decisions get made by upper management, who gets backed in those decisions, and who absorbs institutional risk when adverse events occur, leaving staff exposed in questionable situations. There are many gaps in departmental workflow processes and ambiguous policy language as a result of this.