Toxic Leadership in a kind hearted working environment - Customer Success Manager Humanoo Employee Review

- The leadership, particularly the founder, often lacked transparency in their decisions. Their approach seemed to prioritize immediate outcomes over clear communication, which could feel dismissive of employee input and concerns -There's a noticeable disconnect between the C-level's perception of the product and its actual performance. This gap often resulted in an excessive workload for the team, stretching resources thin and affecting morale -Interactions with the CEO in one-on-one settings were sometimes challenging. Without the presence of line managers, these interactions could come across as overly critical or demanding, impacting the overall work environment -During high-demand periods, the company's emphasis on productivity significantly impacted work-life balance. The expectation to consistently 'grind harder' was prevalent, even when the team was already at maximum capacity -The company's approach to client relationships seemed to lean heavily towards short-term achievements. This short-sighted focus, in my experience, could jeopardize long-term client trust and business sustainability - There was a lack of clear and structured growth opportunities for employees. More transparency and planning in career development paths would enhance employee engagement and retention -Our team operated without defined KPIs, leaving us uncertain about our goals and the standards we were expected to meet. This lack of clear performance metrics made it challenging to gauge success and understand expectations