Pros
ICAT (as a company) tries very hard to work well within the market, and please its customers. The company (as a whole) has a heart that is in the right place and means to do well within their own physical community, business partners, customers and outside supporters.
Cons
The claims department is an absolute disaster on nearly every level. They create an atmosphere of intimidation, bully and stress the likes to which are unparalleled in the business. Simply put, they do not care about their employees in the claims department (period). It shows in the way Examiners are treated by management; middle and upper management will throw you under the bus whether you're right or wrong to save themselves. An atmosphere of subterfuge and lies. There are a lot of good Claims Examiners over there and none of them are treated with dignity or respect....it's sad, and unfortunate that ICAT chooses to behave in this way within the claims department.