Demoralizing - Anonymous employee ICL Employee Review

2.0
11 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They're so lazy about hiring, so hesitant to offer anyone growth opportunities that it's nearly impossible to be fired

Cons

if you're a "useless" employee, in their minds just a body, not holding the right title, there aren't any growth opportunities for you, not even training, don't buy what they sell at the orientation. Your enthusiasm to help will be abused, you just become the person tasks fall to, and eventually you're responsible for them. You can be doing work above your pay grade all along but then you're told you're not qualified to hold the position you've been doing the work for. There is no leadership, high ranking employees are rarely visible or present. A lot of responsibility is left on the lower ranks, and the untrained, poorly compensated bunch get blamed when the banana republic eventually screws up, in a way that reveals all the corners being cut.

Explore other reviews about ICL

5.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Engaged colleagues, great culture, accessible leadership

Cons

My role requires me to be in person

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ICL Response
3mo
Thank you for taking the time to share your feedback. We're glad to hear your positive experience with ICL, and we appreciate everything you contribute to the team. We will share your feedback with leadership.
2.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

A good amount of independence in managing your own caseload

Cons

Caseload is heavy and overwhelming A lot of documentation and data entry Emotionally draining depending on the cases

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