Company has internal employees leave 5 Star reviews to overshadow the real reviews and to bring the star rating up - Anonymous employee ICW Group Employee Review

1.0
20 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you’re a valuable employee to the industry and try to leave for better opportunities and pay, that’s when they finally take notice of you and give a counter offer to stay. And the best part is, they offer to help you grow, and let’s just say it’s all talk, but no show! So the pro is if you’re that good, there’s possibility of counter offer to make more!

Cons

They say they’re a technology forward company, but that’s because they finally implemented salesforce, which is still in the works since there have been many complications in integrating with their other systems that are viable to their employers and customers due to the lack of expertise in the IT department. If that’s what you consider technology driven, then everyone else must be AI driven! Like I said, they’re all talk, but no show!

Explore other reviews about ICW Group

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, friendly people.

Cons

None that I can think of really.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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