Terrible training! - Customer Care Representative (CCR) IDES Employee Review

Leadership Development Training Team Environment

Better communication updates at team meetings

Once you are certified in your position through the Union, you have a pretty stable position

IDES frequently micromanages EVERYTHING. Field Office Supervisors (FOS) are appointed without an interview based on seniority. Expect to be cussed out multiple times a day/per week by people, although we are allowed to immediately end the interaction in these situations. We were also instructed (IN WRITING BY MANAGEMENT) to work off the clock, which is wild considering what IDES handles.