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      IDnow

      Engaged employer

      IDnow reviews

      Poor management led to culture and atmosphere going downhill - Sales Operations IDnow Employee Review

      2.0
      6 Feb 2025
      Sales operations
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good culture prior to mergers and new management - Flexible working environment - Top quality talent sprinkled across the business

      Cons

      - New management/CCO significantly and negatively affected team culture and brought about toxic atmosphere in recent years - Ignored employees during difficult period - Top down approach and poor communication on the commercial and product side

      avatar
      IDnow Response
      1y
      Hello, Thank you for taking the time to share your experience. We understand that organizational changes may have felt abrupt and that your input may not have been sufficiently considered. We acknowledge this and are working to improve our communication and approach to better support our teams through transitions. We regret that this impacted your experience and hope that your professional journey continues in an environment that suits you better. We are also happy to discuss this matter with you directly to see if we can change something for the better in your specific case. Please do not hesitate to reach out to jobs@idnow.io and we will contact you asap.

      Explore other reviews about IDnow

      1.0
      28 Sept 2025
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      • great colleagues in Sales, Marketing and HR • they are a QTSP • good Sales Leaders in Germany, also had a couple of other very talented colleagues in England and France

      Cons

      • the management of this company is done by dinosaurs who never worked in identity • the product is so far out-dated that they’ll never be able to catch up to the competition • the investors are very inconsequential • you’ll be promised by new c-level that everything will change, it does, but for the worse (I.e. new CCO) • legal process takes incredibly long • company is allergic against decision making which is further slowed by micro management and influenced by the same people (Germany based) • the culture is: you give, we take and you get nothing in return • you need a masters degree in politics

      avatar
      IDnow Response
      7mo
      Hello and thank you for your feedback. We’re glad you highlighted our Sales, Marketing and HR teams and our QTSP status. We take your concerns about decision-making, legal processes, culture, and product competitiveness seriously. We’re focusing our product roadmap (AI/anti-fraud, faster release cycles), clarifying governance to reduce micro‑management, speeding up legal workflows, and investing in feedback and recognition. We know progress is measured by results. If you’re willing to share concrete examples confidentially, please contact us. Thank you for helping us improve.
      5.0
      6 Nov 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      even if there are multiple teams & departments, cross-team collaboration is encouraged.

      Cons

      nothing much to say, it was a good experience

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