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      IPSY

      Engaged employer

      IPSY reviews

      So Much Potential but Falls Short - Customer Care Representative IPSY Employee Review

      3.0
      17 Jun 2018
      Customer care representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I love the work atmosphere and the people are great. They have fun events and celebrate birthdays. They include the whole company for updates about the upcoming things for ipsy. My favorite pro is the flexibility ipsy offers their employees.

      Cons

      Growth is incredibly difficult and can be unfair. Tenure doesn't always play in your favor and sometimes when you feel a position will lead to a promotion or more, it falls short and you're left with disappointment. Too many remote agents have split up the ipsyCare team where we can no longer go on off sites and fun stuff like we did before. Management does a lot of talk but so little action.

      Explore other reviews about IPSY

      5.0
      5 Jul 2025
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work life balance Coworkers are a pleasure to deal with Remote First company

      Cons

      Remote setting is not always best for important meetings

      1
      avatar
      IPSY Response
      10mo
      We love hearing that flexibility, work-life balance, and your teammates are bright spots in your IPSY experience. We hear you on the challenges that come with remote meetings—finding ways to stay meaningfully connected is something we’re always working on. With appreciation, IPSY People Team
      3.0
      25 Mar 2026
      Anonymous contractor
      Recommend
      CEO approval
      Business outlook

      Pros

      - Remote first - Kind coworkers - Fun brand

      Cons

      My entire career has been built on digital transformation/migration projects, but IPSY showed me a new kind of chaos. A very immature project management function coupled with constant rebrands, shifting priorities, and last-minute legal changes made it feel like they were trying to rebuild the car while it's already rolling downhill. Still a spreadsheet place. Product requirements constantly got buried in Slack. (Why are we so afraid of email?) Disjointed processes and minimal communication to contractors. (It's often the norm to treat contractors like secondary citizens, but most places will at least communicate info relevant to your job). Seems like a bad idea to lay off tech team members midway through a delayed transformation project.

      1
      avatar
      IPSY Response
      1mo
      Thank you for sharing your experience. We’re glad to hear that our people and brand made a positive impression. We understand that transformation work can feel complex, especially in a fast-moving environment, and we’re continuously working to improve clarity, communication, and how we support all team members, including our contractor community. We appreciate your perspective and wish you the best in your next chapter. With care, – IPSY People Team
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