So so - Sales BDM IRIS Software Group Employee Review

Thank you for taking the time to leave a review. Our customers are at the heart of what we do, and we have centred one on our core IRIS values on #CustomerFocus, to ensure we are providing our customers with best experience and journey. We are proud to run an extensive induction training for our sales teams, delivered by our sales training manager, our inside sales trainer, and members of our Product Specialist and Market Specialist teams. The 4 weeks of training covers an end-to-end sales process, with each stage having individual training modules such as ‘Effective Introductions’, ‘Questioning and Listening’, ‘NLP’ and ‘Closing Techniques’. Each team has a tailored product training programme designed with their manager and delivered by our Product Specialists. New starters are then given the chance to practice these skills and techniques in a week of mock calls to give them the chance to gain feedback and additional training/coaching if required. We also run similar induction and training for our Customer Support team, delivered by our Customer Service experts who are able to bring the training to life with their own experiences. In addition, to support our employees and build their knowledge, our IRIS help hub provides individual help centres for our range of products. This includes 18 help centres which provide information and knowledge articles on the products for both colleagues and customers. We are very proud of the extensive range of products we provide and look forward to the future opportunities to help our customers further. We are also proud to conduct regular customer surveys to gather valuable feedback on what we are doing right and where we can prioritise and invest in development and innovation to drive continuous customer-focused change across the business. We do this through a Net Promoter Score (NPS), which is an industry-recognised index that measures the likelihood of our customers to recommend our products or services to others. We are delighted to have improved our NPS score over time, growing to +7 overall, with an NPS of +14 and +12 in our Accountancy and Education divisions respectively. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. We wish you all the best in the future. Kind regards, the HR team