Chaotic acquisition and bad management - Customer Advisor IRIS Software Group Employee Review

Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We are very proud of our extensive track record of growing via acquiring fantastic organisations with great people who enable us to provide a greater range of products to our customer base. We only buy successful companies in order to invest in them, help them grow, and continue their success. We have also refined our acquisitions and integration processes through experience and are now proud to have a dedicated team within IRIS focused on welcoming new businesses into the IRIS family. This includes inviting them to join our competitive benefits package, monthly Peakon surveys and site updates, and taking the time to get to know employees so we can benefit from their shared expertise. We appreciate that we are a fast-paced and growing company and are constantly working hard to integrate our acquisitions into the IRIS family in a welcoming and effective manner. We’re delighted to be committed to nurturing and developing our people, maximising the opportunity for everyone to be the very best version of themselves. Within the last 6 months we have innovated and enhanced our offering, with the launch of our Learning Management System (LMS), ‘Learning with IMPACT’, our Elevate personal growth pathway, and our leadership pathways. We’re delighted to have 3,313 hours completed by our staff on our LMS within the last 6 months, as well as 184 sessions that were delivered in this timeframe by our L&D team. Our 15 Elevate modules, designed based on employee feedback, cover all aspects of your personal growth. They are run virtually for all employees globally, regardless of career level, and we’re thrilled that in the last few months, we have had over 150 people attend a workshop. We’re always learning from your suggestions too, and based on feedback we’ve added a new workshop to the list called: Navigating New Horizons: Embracing Change and Team Integration. Currently, we have 15 workshops on offer and the dates for this quarter are now live. With an average rating for these workshops at 4.96/5, we would really encourage you to take a look and see which topics you could benefit from developing in. Our 5 leadership pathways operate at all levels of management, from ‘Preparing to Lead with IMPACT’ for aspiring leaders , to Inspiring Teams with IMPACT for experienced leaders. We’re delighted that two of our leadership programmes are recognised by the Chartered Management Institute (CMI). So far, we’ve had 442 attendees on our leadership workshops across three programmes. Finally, we’re very proud of our fantastic products and tech stack that provide first-class solutions to our customers around the world, and to be pioneering next generation and cloud-native software. We conduct regular customer surveys to gather valuable feedback on what we are doing right and where we can prioritise and invest in development and innovation to drive continuous customer-focused change across the business. We do this through a Net Promoter Score (NPS), which is an industry-recognised index that measures the likelihood of our customers to recommend our products or services to others. We are delighted to have improved our NPS score over time, growing to +22 across our products, with an NPS of +40 Accountancy and +20 in HCM divisions. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team.