Worst Job EVER - Customer Service Representative IRS Employee Review

1.0
18 Jul 2024
Recommend
CEO approval
Business outlook

Pros

You can become eligible to work from home. Medical and Dental benefits are great.

Cons

The training is horrible and does not prepare you to do the job. Worse yet, the job will get harder (not easier) after a year if you can make it that long. I begged my managers for more training to no avail. You will get yelled and cussed at by taxpayers constantly. The stress can be so high that it will make you want to cry. The systems are always having issues and there is almost never a time when everything is working as it should. The work environment has no personality (no decorations or colors).

Explore other reviews about IRS

5.0
13 Jan 2026
Recommend
CEO approval
Business outlook

Pros

This review is based on my experience prior to the reduction in force. This place was a great place to work. There were a lot of new employees, training was good, and supervisors were understanding. However, a lot of things change due to the reduction in workforce starting to take place.

Cons

The enjoy of the job as heavyly depending on the supervior you are assigned to, but most of the superviosr at this office were good.

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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