Friendly family business - Customer Service Assistant In-Excess Employee Review

4.0
26 May 2020
Recommend
CEO approval
Business outlook

Pros

This is a thriving business, so staff are busy and active. They cater to a broad range of customers, by selling a broad range of goods. Good customer service is expected, which generates happy customers. Wages, time sheets, holidays and breaks are managed efficiently. Upper and store management are very hands on, friendly and approachable, very keen to create a harmonious working environment, and passionate about customer service. This is a growing business and can be a fun environment.

Cons

Because of the nature of selling excess stock as well as stock from suppliers, the work place can become somewhat chaotic and cluttered. Most stock has to be individually priced, and often security tagged. Staff are outside a lot of the day, but if possible protected from exposure to rain by appropriate scheduling of jobs. Staff are expected to check customers who trigger security alerts on exiting the store. All shop staff have to work one day every weekend. I have put these in cons as, with the exception of being outdoors they are cons to me, but aren't really at all bad.

Explore other reviews about In-Excess

4.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Things are very much straight forward. Before the doors open you know what you're doing. Opportunity to expand on a standard customer service role. I had the pleasure of being offered the opportunity to get an on-site forklift license, which was a good skill and improved my confidence at turning my hand to something I wouldn't have.

Cons

The winter period is a mismatch of boredom and poor waterproof staff coats.

3.0
9 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Friendly Busy Nice environment Nice colleagues Clean

Cons

Low pay Understaffed Always finished late Communication isn’t great Boring

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