No direction - Engraver In The Light Urns Employee Review

Thank you for your positive review and for highlighting the flexible working hours, growth opportunities, and supportive environment at In The Light Urns. We appreciate your feedback and your contributions to our team. We did notice the mention of "no benefits or insurance" as a con, and we’d like to clarify. For years, we’ve offered a robust PPO medical plan for employees after 90 days, with the option to extend coverage to their families. While some employees in the past may have opted out of this coverage, their decision was reflected in their wages—a policy we’ve always communicated transparently. Following our recent restructuring, all team members currently with us have enrolled in the medical plan, ensuring comprehensive coverage across the company. If this review was submitted by a former employee or contains inaccurate information, we encourage them to reach out so we can clear up any misunderstanding. Additionally, our benefits package includes PTO, paid holidays, and significant discounts on our products, including engraving and graphic services, for employees and their families. We continually strive to enhance the benefits and support we provide to our valued team members. Please note: This message was run though an A.I. to ensure clarity, spelling grammar. Thank you again for your feedback and for being part of our mission to serve grieving families with care and excellence.

Thank you for taking the time to provide feedback. We understand that change can be challenging, especially during a period of transition like the one we recently went through. Moving to a new, more efficient facility and undergoing a significant restructuring of our operations created many opportunities for improvement—but also required adjustments from all of us. Regarding your comment about equipment maintenance, we recognize the importance of providing clear expectations and support for all team members. For roles like graphic design, basic maintenance of tools and equipment, such as ensuring printers are stocked with ink or paper, is part of daily responsibilities. This is outlined in our updated job descriptions to ensure there’s no ambiguity moving forward. We are also excited to share that we are introducing a gamification initiative to help make work more engaging and rewarding. This program will provide opportunities for employees to earn additional incentives based on their performance metrics, fostering both interest and growth within the company. It’s important for us to emphasize that we truly care about our employees and are committed to creating a positive, supportive work environment. Your feedback reinforces the importance of communication and transparency, which we are addressing with monthly updates to our employee manual, additional training resources, and monthly meetings with team members. As we move forward, our aim is to reclaim our #1 position as the best in the nation—delivering exceptional custom cremation urns with five-star service and flawless execution. This commitment drives all the changes we’ve implemented, and we are excited about the future as we continue to build toward this goal. Please note: This message was crafted with the assistance of AI to ensure clarity and professionalism. The content reflects our input and intentions as a company. Thank you again for your input, and we wish you all the best in your future endeavors. Susan Fraser CEO