Technical Support - Tier I Technical Support InMotion Hosting Employee Review

5.0
20 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great entry point into tech, training and documentation are fantastic

Cons

Call center work is not easy nor for everyone

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InMotion Hosting Response
2y
Thank you for taking the time to leave your feedback. We work hard to create a culture where we value the growth of our team members, so it’s great to hear that you experienced that during your time with us. As you know, our customer-facing team members spend their first month or two, depending on position, in our instructor-led training program that is designed to prepare them for the knowledge and skills needed for the role. Sharing knowledge through training and documentation can help our team members learn and grow, as well as provide better service to customers. This is why we champion continued education through self-paced training courses, instructor-led sessions, and through encouraging team members to help in adding to our internal knowledge database. Again, thank you for sharing your feedback. We hope you continue to increase your knowledge and expand your skill sets within the company. If there is anything else you would like to share, please reach out to a member of our HR team or your direct leader. We’re happy to have you as part of our team.

Explore other reviews about InMotion Hosting

5.0
24 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of room for opportunities

Cons

It is a small size company so salaries are lower

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InMotion Hosting Response
1y
Thank you for sharing your experience with us. We appreciate your contributions during your time with us and are glad to hear that you experienced many opportunities. We strive to provide resources and opportunities for our team members to grow their career. We assess compensation bands and bonus plans on a regular basis to make sure our compensation is reflective of individual performance and cost of living changes. We also look at external market compensation rates to assess how IMH aligns with other companies. We understand that the company’s success is due to the tremendous effort our team members put into their work daily. As a way of saying “Thank you” to our team, we have a Profit Sharing program that provides payouts twice a year based on company profits, team member performance, and length of service. We are also proud to offer a benefits package that includes medical and dental benefits, paid time off, paid holidays, profit sharing, life insurance coverage and 401(k) savings plan with company match opportunities. Some additional benefits include tuition and certification reimbursement, additional paid time off to volunteer in the community, paid parental leave, and others. Thank you again for sharing your feedback and we appreciate your years of service. Please feel free to reach out to recruiters@inmotionhosting.com if you have any additional feedback.
3.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Allows remote, and good work/life balance

Cons

Upper management has a habit of introducing new products and/or tools, but documentation for them is sparse and there is very little training for it until months down the line.

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InMotion Hosting Response
2mo
We appreciate you taking some time to share your feedback and thank you for the many years you contributed to our organization. We’re glad to hear that you valued the remote work flexibility and the work/life balance we strive to provide for our team members. When we introduce major changes or launch new products or tools, we aim to provide training a couple weeks in advance so everyone has time to review and complete it. These trainings are required to help ensure consistency and a strong understanding across teams. In addition, our Products team shares reference materials through internal communication channels, containing key product information. For some products, we also have AMA-style Slack channels where team members can ask questions directly to the teams behind the product, and supervisors remain available for any additional support or follow-up questions. Thank you for sharing your perspective, as feedback like this helps us identify areas where we can continue to improve. If you have any additional feedback you would like to share, please feel free to reach out to recruiters@inmotionhosting.com.
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