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      Included Health

      Engaged employer

      Included Health reviews

      Records Specialist - Records Specialist Included Health Employee Review

      5.0
      24 Oct 2016
      Records specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The company and the people are absolutely amazing. I am continuously impressed by what we do, and by how much each individual employee truly values the company's goals. The company puts employees first, which is so hard to find, but which makes such a huge difference in workplace culture. They also put a lot of time and effort into the company culture with office activities, after work outings and fun contests. Managers have your best interests in mind, they provide the type of feedback that is only meant to help you improve and grow. The entire company is also big on making sure people are recognized for their accomplishments, so you never feel under appreciated. The medical benefits are also outstanding. I'm confident that there isn't a better company for me to be a part of. I love coming to work everyday, and I love hearing about the differences that we make in people's lives.

      Cons

      The only negative aspect of this position is the pay difference between Records Specialists and Care Coordinators. They are supposed to be equal/lateral positions, however this position currently pays several dollars less an hour. This is my only issue, though it is one that is hugely important.

      avatar
      Included Health Response
      9y
      Thanks for sharing your feedback. I too am impressed by the dedication of our colleagues and how everyone strives to live our company values. We heard the frustration amongst our record specialists which prompted a new market survey. We've recently updated the pay scale for this position to reflect current market conditions for similar medical records positions at other companies. The work our medical records team does is the backbone of our ability to serve our patients, not to mention it's a service that is highly valued by our employer customers. It is important to me that we compensate our team fairly for the work performed. If you don't feel like the recent compensation changes adequately address your concern, please reach out to me directly. --Danielle Snow, SVP Patient Care

      Explore other reviews about Included Health

      5.0
      3 Jun 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      6 May 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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