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      Included Health

      Engaged employer

      Included Health reviews

      Mismanaged company in decline - Software Engineer Included Health Employee Review

      2.0
      14 Mar 2024
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work culture. Competitive compensation depending on where you live. Modern tech stack.

      Cons

      The COVID-Era hype has died down, and there have recently been two rounds of layoffs, an awkward corporate merger, increased outsourcing, cuts to healthcare and retirement benefits, and as a result, brain drain. The engineering architecture is a mess, and the quality of the application has been in constant decline. Upper management is authoritarian and out of touch, and they show clear in-group favoritism. Users hate the application because it's ultimately just a middle man they don't want, offering a low quality of care. The company really leans heavily into "woke" politics and unless that's something you take particular interest in, you won't feel welcome here.

      avatar
      Included Health Response
      2y
      Thank you for taking time to share your perspective - we're glad you enjoyed our remote-first approach. We have grown as an organization, but remain steadfast in our commitment to creating an environment where team members can bring their whole selves to work, captured in our company value "We Seek Diverse Perspectives."

      Explore other reviews about Included Health

      5.0
      3 Jun 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      6 May 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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