1.0
20 Jul 2021
Former employee, more than 5 years
Dunfermline, Scotland
Recommend
CEO approval
Business outlook
Pros
Secure job. Good friendly staff.
Cons
Over complicated systems from the Stone Age make tasks take 80% longer than they should. Shift patterns make you feel like you work all the time. Although the job is not difficult, keeping focused and able to complete the million things per call can be extremely draining. Over the top quality scoring for a support company. (A emergency service call handler would receive less strict call scoring). High turnover of staff. No realistic career progression.