Pros
Holiday pay if you're hired in. Paid time off as well, but it takes 3 pay checks (a month and a half to get a single day off).
Cons
Some rude supervisors. They will intentionally ignore you, start a conversation with another person while your speaking to them, or talk down to you like you're incapable of thinking. Stealing time. Check your hours daily! The office manager has a habit. FYI, you must make up time if they're system issues and they happen often. Power hours. If customer satisfaction is low or the call volume is high, forget about taking a break. You must clock out. 24-minute break per 8-hour shift. Lack of rewards. It varies from time to time, but most of the time you either get nothing or one piece of candy. Time management. They will log you out even if you're using the correct auxiliaries, but think you're in there too long. Shouting announcements while you're on the phone. Filthy working conditions. Some coworkers are less than clean. You get paid $10 an hour to do a lot of work. High turnover rate, they're always hiring.