A waste of time and effort with plenty of empty promises - Anonymous employee Inktel Employee Review

1.0
28 Feb 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You can get away with anything there as long as your friends with the staff I guess this works out for certain people. Also someone who is struggling can at least start to bounce back here as they hire almost anyone.

Cons

Favoritism happens way to much, supervisors are given unrealistic goals per day, pay never changes, drug use is very common, Quality assurance reps are glorified agents taking advantage of agents, they provide little or no support to agents who are trying to move up in the company and as I said earlier filled with empty promises.

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5.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Great advancement opportunity Weekly pay for 1099

Cons

Accountability for under performing employees is not there.

1.0
5 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The training schedule and anticipated work hours were very convenient and aligned well with my availability. The onboarding process initially seemed organized, and I appreciated the opportunity to start quickly.

Cons

There was a lack of clarity from the beginning. During the interview, I was assessed on chat support, but training was strictly voice-based. This shift in expectations was confusing. Communication and expectations were not clearly aligned between the hiring process and training. There appeared to be little flexibility or understanding when unforeseen circumstances occurred. On Easter Sunday, while in training, I lost power at 1:48 PM due to circumstances outside of my control. Within a short time frame—by 3:07 PM—and despite a 30-minute lunch break during that period, I received a call informing me that I was being let go from the contract. There was no opportunity given to explain, recover, or rejoin training once power was restored. The decision felt rushed and lacked empathy or consideration for real-life situations that can arise in a work-from-home environment.

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