Great opportunity - Customer Service Insurance Services Office Employee Review

-Independent worm from home w little supervision. -Opportunity for advancement -company car

Travel weekly, occasionally overnight. (Once or twice per month)

Friendly atmosphere and flexible hours. Solid benefits package. Employees are encouraged develop as insurance professionals and not criticized for taking exams regardless of the outcome. New employees receive excellent training and more often than not good mentors when they first come to ISO.

No one has a clear understanding of how the promotion system works as you may see individuals with a distinct skill set and numerous accomplishments having the same or a lower rank than other people in the same division who are not nearly as talented or accomplished. This leads many veterans to accuse the promotion system of being more influenced by personal relationships and connections than actual performance. There is an initiative to seek out talented individuals to fast track them into management roles but the huge flaws in that logic are that a) there are few management positions available because underperforming managers are hard to eliminate no matter how many workers they may alienate b) not every good worker is suited to be a manager and c) there is no attention paid to what happens when an excellent worker gets promoted and there aren’t qualified analysts to fill their position. The lack of attention and resources directed towards the pool of talented workers who are not in management has led to many individuals burning out and becoming complacent or leaving the company as their voices are either not heard or disregarded as there have been few, if any substantive changes in procedures over the past decade.