Supportive managers, but expect overtime - Customer Service Representative (CSR) InteLogix Employee Review

3.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The managers are some of best I have ever had. When you need help they are always willing to step up and help.

Cons

Sometimes mandatory overtime is inconvenient.

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InteLogix Response
4w
Thank you for sharing this! We're proud of our management teams and glad that support has been a consistent part of your experience. Feedback like yours is exactly what has earned InteLogix a Great Place To Work® certification. We also noted your comment on mandatory overtime, and we will continue to evaluate how we staff and schedule our teams. We appreciate you being part of our team.

Explore other reviews about InteLogix

5.0
19 Sept 2025
Recommend
CEO approval
Business outlook

Pros

good benefits. Work from home available

Cons

nothing but positive environment for me

1.0
1 Oct 2025
Recommend
CEO approval
Business outlook

Pros

WFH-remote and not having to see the bullies in person.

Cons

STAY AWAY!! Working at Intelogix is a masterclass in sustained dissonance. It’s a place where lofty, empty mission statements clash violently with a reality of chaotic priorities and zero follow-through. Decisions are made in a vacuum by leadership completely detached from the work, leading to endless, soul-crushing pivots with no clear rationale. Accountability is a one-way street, flowing directly downhill to the individual contributor, while management takes credit for successes and vanishes during failures. Trust is nonexistent, replaced by a pervasive sense of being undervalued and expendable. It’s a culture that doesn’t just burn you out; it systematically dismantles any passion you had for your work.

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InteLogix Response
7mo
Thank you for taking the time to share your experience. We’re very sorry to hear that your time at InteLogix was not positive and that you felt unsupported by leadership. Your feedback is deeply concerning and does not reflect the culture we strive to uphold. We take employee well-being and leadership accountability seriously, and we’re continuously working to strengthen communication, trust, and transparency across all levels of the organization. Constructive feedback like yours helps us identify areas that need improvement, and we appreciate you bringing these concerns to our attention. We are committed to improving and would value further input on your experience. Please feel free to reach out to HR at (800) 288-6667 to discuss this in more detail.
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