Inexperienced and very toxic ownership - Sales Integrated Telemanagement Services Employee Review

Thank you for taking the time to submit a review. We too are very disappointed the sales position didn’t work out, as the company invests considerably in employees - such things as relocation bonuses and even in some cases, advanced commission for 12 of the 15 months employed. Unfortunately, when only 10% of the quota is achieved, hard changes are inevitable. As with all companies, sales’ primary job responsibility is the contribution to revenue, and when it is evident within 90 days of the 1-year mark that this isn’t achievable, it’s a lose-lose situation and the employee is not the right fit. Commission is paid when earned and like I have always said; ‘sales should be the highest paid in the company’, and over the years, this has proven fruitful. It is difficult for both the company and the former employee when things don’t work out and we deeply appreciate the time and effort the employee made during their tenure. ITS understands it is not easy when people are terminated, which may have motivated this gross review with a one-star rating. As we all do our best every day to support our customers and employees, this review appears to be a stab and very personal while not an accurate reflection of the management or leadership of the business. I have been with ITS for 33 years and the President/CEO for 22 years. This solid track record certainly has proven to provide a consistent and reliable company where employees are motivated and inspired to thrive while enjoying the benefits of a stable livelihood, as well as a healthy work/life balance. I invited my son to join the business 4 years ago, and I was thrilled and honored he did. As a graduate from Stanford University specializing in design as a Mechanical Engineer, he brings ability, knowledge, and strength to the business while he is enjoyable and fun to work with. He certainly has learned much in business and will continue to develop his skills and knowledge. As he works closely with the management team, thinking outside the box, and looking at ways to improve; I’m pretty sure he will also do as I did, observe extensively from predecessors. There is always room for development, and we embrace the need to learn and grow every single day. Culture and an inspiring work environment are at the core of what we do, while maintaining high ethical standards and our solid commitment to employees and community. Again, thank you for your feedback and I am very sorry your experience at ITS was so far below par. Wishing you and yours the best. Sincerely, Sharon Woods CEO