Pros
The coworkers are typically friendly. e-litigation software products are interesting and exist within a niche industry
Cons
Unfortunately, the negatives outweigh the positives. Pay for support reps was/is terrible, so of course there will be high turnover for these low-paying jobs. If pay was instead in the range of $15-20/hour, higher-quality tech support reps would apply and compete for positions. Right now, though, people with no experience are made into support reps and this is simply not an entry-level position. As it stands, the hiring process seems flawed as the managers don't seem to be able accurately gauge potential employee skill sets. Upper management, besides the owner, does not have a solid grasp on technology or general business best-practices. This leads to constant big mistakes, such as the outsourcing of the QA department to a country which does not enforce contract law. If a regular employee made a mistake like this, they'd be fired immediately. -Hiring and employee review is flawed -IPRO often hires unqualified people at several different positions -Turnover seems quite high -The company is quite cheap -Being cheap yields low-quality, non-professional results