Unhealthy environment - Customer Service Representative JCPenney Employee Review

1.0
29 Jul 2016
Recommend
CEO approval
Business outlook

Pros

They provide free ice. 20% discount from jcp stores and jcp.com if you like the poor quality slave labor items they sell.

Cons

Abusive and manipulative place. They are stuck 20 years behind but can't catch up fast enough. They use bulling, threats and gaslighting to "keep people in their place". They do not remotely care about the employees or customers (past making a buck). Don't pay fairly and have unrealistic expectations. They are more concerned with what looks good on paper and how it does right now that with long term effects for the customer. Everyone is abused and hurt people hurt people so it is in a never ending hurtful circle. Trust me when I say RUN.

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

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