It's O.K. depending on where you work - Catalog Sales Associate/Customer Service Associate JCPenney Employee Review

2.0
8 Sept 2010
Recommend
CEO approval
Business outlook

Pros

I liked the JCP in VA better. They treated me fairly. I didn't just make minimum wage. I was respected by the other employees and managers. I loved working there!

Cons

The JCP in IL was difficult to work at. I had a hard time with management. The employees acted snotty. I had to relearn everything I was taught because the 2 places ran differently. I got pregnant and had morning sickness and the flu at the same time and the one in IL couldn't understand why I couldn't be at work so they put me on a leave of absence. When I did go back, I couldn't work in the same area again and my hours went from 25 to 10 a week! That is just unfair!

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

its a good starter job for someone in high school

Cons

schedule would change at the drop of a hat without being asked about availability. supervisors never answered their phones if you needed to contact them

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