Hustle culture that leads to burnout - Anonymous employee Jenni Kayne Employee Review

This company is incredibly small and keeps opening up new stores instead of pausing and nurturing their existing ones, fixing archaic POS systems and teaching corporate to train senior management efficiently. Store teams are outrageously small and leads to employees working alone if another team member calls out. This leads to employees not being able to take a lunch and having to perform all store operational tasks independently. This includes answering phones, processing shipment, backstock, clienteling, visuals, pristine customer service and immaculate store upkeep. This company does not know how to fall on its own sword. If an issue arises it'll somehow be a lower-level employees' fault. All communication is through zoom, phone calls and rare store visits. This creates a lack of connection, empathy and belonging. They do a very good job at making you feel like there is a community and but watch out if your store does not perform well one month, their loving tone turns into micro aggression. This company cares about one thing and one thing only...MONEY. Training is some of the worst I have seen at a company. You are given one week to digest the nearly impossible amount of information given to you and once training is complete and you have a question you are told "we've already been over this, look it up for yourself." Store operations, processes and product knowledge changes out of nowhere with no warning and you are supposed to just go with the flow of it all. This is where they get the terms "fast paced environment" and "entrepreneurial spirit" more like DISorganized chaos. The amount of gossip and judgement I heard from those who work at the very top is astounding. I heard things like..."how is it working with (blank) I know they can be a lot and too much to handle sometimes" or "Don't you think (blank) is boring on conference calls, sometimes I catch myself zoning out when they speak." or "Don't get advice from that manager they are a wildcard, and they never know what they are talking about." I was even told to hold on during a one-on-one meeting so the other attendee could answer a phone call and proceed to speak about a manager in front of me claiming "they weren't doing the work they were told to do and wondered why they were paying them." I thought the company was turning a new leaf when they made employees have a conference call with senior management and HR asking how we like working at the company and how they could best support us, unfortunately it was all for show. I came to an employee in corporate and warned them how I was feeling and became very vulnerable in the conversation only to be told "This is what you wanted, why are you complaining?" From that day forward I knew I had made a mistake working for Jenni Kayne. Human resources is ran by one person and let's just say they need training immensely! They either need an assistant, or they just don't know how to do the job. Paychecks were late, employee reviews were never done, you would ask a question and she would refer you to someone in corporate because "they weren't sure how to answer the question" just a mess.