Pros
Coworkers and leads were mostly great. Work from home. Flexible Schedule (sometimes.)
Cons
Customer service agents at Jerry are expected to work at the speed of lightning and with the grace of a butterfly for 8-10 hours a day. You will be micromanaged, because the leads are forced to micromanage you. If you need a bathroom break, you must let the entire team know via slack. If you need to write a detailed note on the CRM, make sure to force the customer, who would rather end the call, to stay on until you finish this note. Why? Because it technically makes your analytics LOOK more efficient. It doesn’t matter if it actually worsens the service, it just need to APPEAR efficient. The app itself is fundamentally flawed. The average consumer doesn’t know much about the inner workings of insurance, especially the main clientele, who tend to be low income. (Which, of course, makes sense, considering this is an app with the goal of saving people money.) But they ignore this issue, and bind MANY policies with incorrect discounts. This leads to issues a few weeks down the line, when the discounts get removed, and customers see their premiums increase, sometimes over what they previously had. Guess who gets to deal with their (legitimate) anger? Additionally, they will make massive changes to the app, before providing adequate training for the customer service team, leaving you scrambling. As far as career advancement goes: If you’re looking to climb the ladder, good luck. I hear it’s broken. Overall: You will get burned out. You won’t get paid well. Don’t suffer like I did.
