They pocket most of the $$ from the families, the families think they’re paying you 40+$/hour and expect that much out of you when you’re getting 11-13. They actually meet with the families to decide how much to charge them based on how many kids they have, if there are any special needs, if there are any babies etc. The family thinks this is so they can pay the nanny fairly but the nanny gets paid the exact same amount regardless. They pocket the money the family has to pay if they cancel late even though the nanny is left with nothing. You can get raises of a few cents per hour. There are good nanny agencies in Seattle, only after leaving CNsT and joining another did I realize how bad and unethical their business is.