Middle/upper management is asleep at the wheel - Operations Officer Jumbo Interactive Employee Review

We appreciate you taking the time to share your thoughts and concerns. We strive to constantly improve culture and value feedback provided to us. Jumbo utilises a global compensation benchmarking tool, Aon Hewitt to ensure our salary banding is competitive and aligned to what the industry is paying. Banding information is distributed to Heads of Department each year, and the People & Culture team work with functional leaders to set the most fair and accurate salaries for our people. As a listed business, we also share with our team members publicly-available information regarding our opportunities/limitations regarding increases for the financial year - which is tied heavily to our performance as a company. To learn that any employee is feeling undervalued is not taken lightly. We would also like to understand your comment further on contacting employees on leave - this is not a common practice at Jumbo and would like to address this. Our people team can be contacted at people@jumbointeractive.com. Your feedback has been passed along to relevant leaders. We also share that we empower our people leaders to take ownership of their team's successes, challenges, onboarding, and offboarding. Senior managers are not typically involved in farewelling leavers, but it is noted that this would be appreciated for future departures. We endeavour to ensure our people feel valued, respected and empowered during their time with us, whether that be through our many Reward and Recognition initiatives within the business or acknowledgments of success within the team. We are always working on redefining communication processes throughout the business and appreciate your candour and time. All the best for your new role!