No work life balance
Training is vague unless Apple does it for them
HQ always takes the side of the customer making the entire team look bad
Immediate negative reinforcement of bad reviews, positive ones entirely ignored
Company is extremely unorganized, staff portal is a needle in a haystack
Lots of legacy values
Phone rings off the hook and HQ has the expectation that this should ALWAYS be answered, which is nearly impossible when there are customers in the store. This is why you cannot directly call an Apple Store as it creates a stressful environment and can tie floor level employees up with service inquiries.
Compensation for management and administrative employees is meek compared to other companies.
