Kemper owns Alliance United - Customer Service Representative Kemper Employee Review

4.0
20 Jun 2015
Recommend
CEO approval
Business outlook

Pros

New company great benefits - my new health insurance premium is $975 less per month! Life Insurance added and Retirement program plus 401K. Management of Kemper is keeping advised of changes. no more sick leave - all PTO, so co workers not ditching Mondays & my job easier because most all of us are here 5 days a week so work is spread out evenly now.

Cons

Still have lazy workers that stay on cell phone instead of customer help, but hope it changes.

Explore other reviews about Kemper

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Was able to learn things - Good team - Good pay

Cons

Sometimes didn’t have too much to do

3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits, supportive coworkers, opportunities to develop critical thinking, communication, and investigation skills. The role provided valuable experience in handling complex claims and making coverage and liability decisions.

Cons

High caseloads and demanding workloads can make it challenging to maintain work life balance. The job can be stressful at times due to deadlines, customer expectations, and the volume of claims.

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