Good Pay & Benefits, Lousy Management - Customer Service Kemper Employee Review

Lack of leadership from management. Revolving door of management. Failure to promote from qualified candidates within Unitrin Direct Vista office to management positions. Favoritism from managers toward certain employees, including pill-popping Supervisors. While bonus was attainable if you worked for it, the goal was changed several times a year. At one point the company changed bonus structure to a goal no one could reach, therefore no one made bonus. Company realized this was a problem and changed goal again, but not retroactively. ie Company admitted goal was unattainable, and screwed everybody out of bonus.