Non-productive staff - Claims Adjuster Kemper Employee Review

1.0
22 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Independent work, hybrid schedule, minimal meetings

Cons

Way too much assigned work, very low pay, no bonuses/incentives. If you manage to finish your daily assignments you would then be assigned another adjuster's work that are "behind" ... 90% of staff does not do their work and does not care at all about getting anything done, including managers/supervisors (I have seen coworkers purposefully hang up on clients, not call anyone back, block numbers etc..) I have never seen this at any other company. Way too many updates on the "merge" with Kemper (formerly American Access Casualty Company) and focusing on keeping the new owners happy. Expect nothing but angry customers, even from claimants/insureds that were not even assigned to you! You are better off at any other insurance company out there, as a customer AND employee!

Explore other reviews about Kemper

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Was able to learn things - Good team - Good pay

Cons

Sometimes didn’t have too much to do

3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Various product lines, employer match 401k contribution and limited upward mobility

Cons

New CEO numbers driven, has been several reduction of work force, and claims has high turnover

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