20 Apr 2021
Key Travel Response
4yThank you for your review, we're sorry to hear you have left Key Travel with these negative feelings.
Transitions following acquisitions can be difficult for those involved, especially when having to learn more structured, data driven ways of working. We certainly are not money hungry, however we are a business and therefore it would be irresponsible to all those working at Key Travel and our customers if we did not ensure we continually look for ways to lower costs and increase efficiency. However we would never do this at the expense of the service we deliver. Our presence in North America has continued to grow and we have been continuing to support our customers through this pandemic. In fact, we're actively recruiting in the US.
Our people make Key Travel what it is. There is a strong culture of support and pitching in whilst aiming to provide the best service for our internal and external customers.
Average tenure is 8 years and we do have a culture based on compassion which we are proud of. In our most recent global employee engagement survey we scored and employee engagement score of 69% which compares with a global average of 41% for all sectors (across 160 countries involving 80m responses). Employee satisfaction was up in every single category in the survey and we will work hard to ensure we not only maintain this but also work to continue improving.