Pros
Building relationships with awesome kids and their families made most of the unfortunate things about this job worthwhile. Coworkers were also fantastic, and I'm happy to say that I learned a lot from them. Benefits were decent.
Cons
A previous reviewer absolutely nailed it: the Cult of Positivity is the dominant paradigm here. Feedback or ideas that aren't complimentary of KSL got shut down immediately, without transparency or meaningful dialogue. Comment about lack of accountability re: the product being sold is totally dead-on. Communication overall was abysmal, particularly between upper management and "everyone else." Numerous employees pushed back on lunch hours/breaks, overtime, and tip allocation. Upper management's inconsistency and opaqueness about employee rights and compensation felt really shady to me. I would've liked to have seen much more time spent on developing meaningful, research-backed teaching & curriculum so that what the customers experienced was worth more than just buzzwords on the website. I've worked in numerous child education settings, but KSL was one of the most disorganized and disappointing work experiences I've had.