Pros
There are some very nice people. Company events are frequent, and fun.
Cons
As with most other reviews on here, there is no work/life balance. Kinetix treats you like they own you. Everyone is expected to be available 15 hours a day. That is not an exaggeration, you are absolutely expected to be available during a daily 15 hour window. The company is top heavy. There's 1 manager for every two grunts. Most managers are in a non-technical role, and are non-technical people, yet all seem to have authority to direct the grunt's. The CEO is a self-professed “armchair psychologist”, and uses the company as his personal psych experiment. You will fill out surveys, evaluations, personality quizzes, etc on a weekly basis. If not coming from the CEO’s pet project, it will be your manager sending you surveys, because they are unable to competently manage people on a personal level, in real time. The managers are just as busy firefighting as the grunts are, which is irrelevant because they lack the leadership skills to manage people even if they had the time. The company has been around long enough to have grown out of a reactive chaos model, into a more proactive model. They promote instability by focusing on the wrong initiatives, and ignoring processes and organizational structures which mature successful MSPs adopted in the previous decade. Kinetix will never be more than it is today, and will likely shrink away with the next downturn. The company rewrites internal processes every month, to try to counter the previous failed process. Techs are constantly asked to completely learn a new process, given only one or two “heads up” emails in advance. This is another example of the incompetent upper management, writing Word Docs, while completely insulated from the actual issues, with no input from the grunts. Management likes to come across as a company that encourages feedback, but this is really to determine who is in the “circle” or not. Anonymous feedback will be shared in an all-hands meeting, only for the “circle” to take turns taking snarky jabs at said feedback, should it be in any way negative. The “circle” is the worst part. Techs are not graded on their body of work, but are instead subjected to an internal “NPS” score, where 20 or so of your peers will “anonymously” rate your performance, and you will be dismissed for it. Kinetix has given the high school clique firing power. Upper managers are insulated from the NPS score, because it’s fairly well known the anonymity of the feedback isn’t exactly solid. People in the circle have been given the names of negative reviewers. The company can be vindictive, at times.