Only work here if necessary... - Customer Service Desk Supervisor Kmart Employee Review

Where do I start? First things first, I am employed part time but I work full time hours at minimum wage because the store doesn't know how to effectively schedule for the traffic that it gets. Practically everyday there will be customers waiting on an average of 20 minutes to get their purchases rung out on the registers because the company only has 2 or 3 cashiers working. The customer service desk in our store is only allowed for returns and exchanges per management, even if the lines are long at the registers. We can be standing around doing nothing and have to tell customers that we can't ring them up which is ridiculous in my eyes. The store itself is unorganized and messy. I don't know how many times in a row I have to clean the customer service desk so that I can function when I come in for my shift. The way the money is handled is ridiculous as well. The customer service desk is only given a small amount of money to function with and getting more money to the cashiers or myself when needed is a hassle. I can't access the safe, so I have to call a manager and wait for them to respond to me so that they can then take some more time to retrieve the money and then give it to me so that I can help out the customer. Completely inefficient. The management is more concerned with accumulating SYWR and smart plans than providing good quality customer service. I am a new employee who has only been there about two weeks but have years of customer service experience. The training that I received was next to nothing. I spent two separate 4 hour shifts taking computer tests and then when I was done with that I moved to the floor and was thrown into running things by myself. I wasn't given a store tour so I didn't know where anything was, I didn't know any of the employees working the departments so I didn't know who to call, and when I ask a question I am given several conflicting answers, which makes both myself and the store look incompetent. I am also required to man a phone with 4 lines while also servicing customers at the same time. I believe that this is exceptionally rude to both the customer on the phone and the customer in front of me. I know I would be upset if someone wasn't paying full attention to me. The registers need a severe update because they freeze frequently and take about 5-10 minutes to reboot each time. I have had to reset the register 4 different times in one day. The only reason I am staying at this job is because I absolutely need it. However, I am confident that I could overhaul this particular store with some simple organization and patience. If you absolutely need this job take it, otherwise stay away!