CS at Komodo Health - Customer Success Komodo Health Employee Review

Mission-driven work that actually matters - reducing the global burden of disease shows up in the day-to-day Genuinely great people: smart, curious, collaborative colleagues who are good at what they do Strong AI-forward environment: the company is moving fast on AI and actively encourages using modern tools and rethinking workflows Real flexibility: generous PTO policy and latitude over working hours, built on outcomes rather than clock-watching Forward-looking direction: it feels like a company investing in where things are heading, not standing still Supportive culture that lets you do your best work

Fast pace means priorities can shift, so comfort with change helps Growth and evolving processes mean some things are still being built out

Through 2024, it was a nice place to work that seemed to at least pretend to care about the wellbeing of the employees.

Around late spring of 2025, the messaging from above was pretty clear: prove your worth in this new age of AI or get off the ship. In a matter of a month or so, the entire character of the company went from supportive to dominating and threatening. All work was focused on a single project of shockingly low quality and poor design. Toxic, high ranking engineers openly denigrated the years-long, successful work of well respected engineering teams and verbally abused lower ranking engineers. I was insulted, had my ability and qualifications questioned. When I said something that they didn't like, they threatened to portray me negatively to leadership which interpreted as having my job threatened. Leadership reconfigured everyone into cross-functional teams to work just on this new product. Then the rounds of layoffs and reorgs started and hasn't stopped. Everyone I talked to was miserable and people were leaving as soon as they got an offer from literally anywhere else.