Pros
Kryterion has experienced significant growth over the past two years since I joined, and it's been fantastic to see. They have a new COO who is very invested in changing the culture from the inside to a CX-focused platform, and has involved everyone in the change , soliciting feedback at all levels and providing regular updates on the progress. The short-term effect is that managers are now being expected to set and reach milestones towards long-term goals, and measure the effectiveness of their efforts. The hope is that this will create a culture where the departments work together to reach their milestones, and eliminate the "siloed" nature of work that can sometimes inhibit growth in small to medium tech businesses. I have worked for small and medium technology firms for a significant part of my career, and I've rarely seen a company this size that was so invested in change and growth. Most have been happy with running a lean ship, and enjoying modest profits, as the industry happily evolves and passes them by. When I came aboard, I was told that I could practically "write my own ticket," and evolve my career in whatever direction I felt I could add value. This has, so far, proven to be correct. I love it here, and I would gladly recommend Kryterion to my friends and peers. I enjoy my work and find it meaningful, and it's well-received by my peers. I'm also encouraged to develop my skills forward, which has been paid for by the company and prominently promoted upon my completion. The company has been exceptionally transparent about business decisions and informing their employees of changes to the business model and processes, and that's a rarity in an industry where business plans can change with the addition or subtraction of a key client at the right/wrong time. I'm always praised loudly by those with whom I work. My ideas for improvement have always been considered thoughtfully and implemented when possible. We aren't expected to do things the traditional way, just because "we've always done it that way" - in fact, the emphasis has always been on trying new things and new ways to accomplish goals, even if we discover they do not work in the long run, which is refreshing. Choosing to accept the offer with Kryterion has been one of the most fulfilling career moves of my life, and I'm happy to be a part of this business as we move towards the future.
Cons
No job or employer is perfect. Kryterion needs to do a better job of promoting those from within that show an initiative towards leadership, and they've on occasion let great talent leave for better opportunities instead of encouraging them to stay by rewarding the initiative to be or do more. On a related note, the company could certainly do a better job of identifying their next generation of leaders, at all areas of the business, and helping shape them for the next stage of their careers. I've seen and heard people say that they felt pigeonholed because their department already has people holding the positions they want to work towards. A formalized leadership program might help, as well as further transparency on future growth within departments. Salary is competitive, but has not traditionally scaled well when people are promoted. (I believe this is being addressed right now, but it's something to consider.) Documentation on processes has improved in the past year, but for years depended on a lot of "tribal knowledge" that had to be rewritten when people left the business. Bandwidth in positions that aren't revenue-generating is a continual problem. Work can accumulate at the positional level because the department handling it hasn't been "right-sized" to account for additional growth in other areas of the business. Many of these cons are admittedly minor, and most are being addressed by management, but some still remain and may need additional emphasis as the company continues to grow.