Overworked and treated poorly - Assistant Store Leader Kwik Trip Employee Review

1.0
19 Feb 2020
Recommend
CEO approval
Business outlook

Pros

Great coworkers, decent benefits. Meet a lot of great guests.

Cons

The company has the right idea but do not know what's going on at store level. It's growing at such an accelerated rate, they can't keep up. They go through ASLs like crazy because they're the ones get abused and overworked from both sides. It is nothing to work a minimum 50 hours a week and there's no maximum. I knew some ASLs working 70+ every single week. I was told many great things during my 3 hours of interviews and when I got into my home store, it was entirely different. I had a SL who was rude, talked crap about everyone and was just all around, unprofessional. The saddest part, this individual was just promoted so they will now make even more people miserable. If I had a different SL, I may have stayed but they made me unhappy daily. My mood changed drastically. I never got a day off without being called in because someone didn't show up for a shift. It was a constant mess. They have policies in place and great intentions but at store level, that gets twisted. They also start you and others in the same position at very different rates of pay. I found out after I left that someone who came in, with much less years of experience, recieved $4 more an hour. I was so frustrated when I heard that. I took a massive pay cut when I left my former employer who I'd been with for quadruple the amount of time of this other person. (Who was male and I'm female) They tell tough they have a wonderful work/life balance. It's non existent.

Explore other reviews about Kwik Trip

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Pay + Benefits, good people

Cons

Long work hours, scheduling is awful, and mandatory third shifts when required

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Kwik Trip Response
5d
Thank you for the sweet review! We are grateful for your contributions to Kwik Trip. Have a good one!
1.0
8 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are a few really great departments within IT that are staffed with kind people. You get a one time stipend of $300 for at home office equipment. There are flex weeks, where you get a half day on Friday. You must still work 40 hours though. There is additional pay for on call work. Documentation is actually very helpful and most people are happy to answer questions.

Cons

The pay is well under the industry standard (despite what they say) and the IT department has high turnover as a result. Many departments with less schooling requirments make far more than IT workers with a college degree (or 2!). Benefits are very horrible: this includes PTO, health care, and outside training opportunities. Drama is rampant here and creates a toxic environment. There are next to no technical questions during the recruiting process, thus there are many underqualified workers in an already understaffed team. There is “productivity tracking” software installed on the computers and management tracks how long you were away from your computer. If you are on a OPT visa, be wary. There are many immigrants being taken advantage of as there is low pay and no opportunity for sponsorship. The company is happy to spend lots for consultants but are unwilling to give promotions or decent wage increases. Many IT workers are hourly to save money. Hourly employees receive 5 less PTO days than salaried coworkers. If you choose to work here, be prepared for it to seriously effect your mental health.

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Kwik Trip Response
3mo
Thank you for leaving us a review. We are disappointed to hear about your experience. If you would like to talk about a specific concern, feel free to reach out to our HR department at 608-793-6000.
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