It was fun until it wasn't - Customer Service Representative L.L. Bean Employee Review

3.0
14 Jul 2023
Recommend
CEO approval
Business outlook

Pros

High expectations of employees, good discount, relatively close to the Mothership and those on-site company employee benefits. Interesting customers!

Cons

Pay did not keep pace with other retail stores; new seasonal employees brought in at higher hourly salary than year-round employees with no readjustment of longer term employee pay; salary bands not transparent, reviews and raises inconsistent from year to year; employees working outside Maine had many fewer benefits; small employee breakroom also used to store employees' personal items - no place to hang jackets except on opened tiny locker doors - and also used for training new staff, leaving current employees without a place to eat or rest on breaks. Every year a new store management structure was rolled out, leaving employees without clearly understood lines of reporting. Store management changed suddenly every few years, rumor mill very busy

Explore other reviews about L.L. Bean

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, fantastic location, awesome perks for it being a seasonal role

Cons

Can sometimes really test your patience

4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great time away when I needed to go on vacation

Cons

They would cut your shift without a thought .

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